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The Merck Employees FCU Visa gift card is an excellent gift that can be used anywhere that Visa is accepted.

Visit any credit union branch location to purchase one as a gift for your family, friends, or co-workers. To manage your gift card account or activate your card, use the Manage My Card link on the left side of the page.

Frequently Asked Questions about the Visa® Gift Card

What is the Visa Gift Card?  Your Merck Employees Federal Credit Union Visa Gift Card is a prepaid Visa Debit Card with a specific dollar value.  Your Visa Gift Card and its value are accepted at most places Visa Debit is accepted.

How do I activate my gift card and obtain my PIN?  Gift cards can be activated online at the website found on the back of your Gift Card, a PIN will be displayed after activation.  You may also call 866-902-6082 and an assigned PIN will be automatically spoken after your card is activated.

How can I check the balance on my Gift Card?  Call the number on the back of your card for balances and transaction history click here.

How can I use my Gift Card?  You can use your Merck Employees Federal Credit Union Visa Gift Card at most places Visa Debit is accepted.  See Terms and Conditions for further information.

What should I do when the merchant’s sales terminal asks me to press “Debit” or Credit”?  You have the option to press ‘Credit’ or ‘Debit’ button.  The credit transaction will require you to sign a sales receipt to authorize the purchase and the debit transaction will require you to enter your PIN to authorize the purchase.

What if the item I want to purchase exceeds the value of my Gift Card? If the purchase amount exceeds the available card balance, then you must inform the merchant of the amount you want to pay with the Visa Gift Card and that you will pay the difference in cash, check, credit or debit card.  If the purchase amount exceeds the available balance of the Visa Gift Card, the transaction will not be approved. 

What do I do if I need to return an item?  In the event you need to return an item you purchased with your Visa Gift Card, the merchant will handle the item in accordance with Visa guidelines.  The merchant may credit your card (put the funds back on the card) thereby increasing your available funds.

What happens when the funds are spent?  When you have depleted all the funds on the card and no returns are necessary, simply destroy and discard the card.

What should I do if my Visa Gift Card is lost or stolen?  Contact the Merck Employees Federal Credit Union Visa Gift Card Center immediately at 1-866-902-6082.  Additionally, read the Merck Employees Federal Credit Union Visa Gift Card Center Terms and Conditions contained in this cardholder for important Visa Gift Card information.

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